Cancellation Policy

Small Group Personal Training

Session Cancellations

• Clients must cancel or reschedule a session at least 12 hours in advance to avoid losing the session.
• Cancellations made within 12 hours of the scheduled start time are considered a late cancellation and will be counted as a used session.
• Sessions must be canceled through the member portal or app.

No-Shows

• If a client does not show up for a scheduled session without notice, it will be marked as a no-show and the session will be forfeited.
• After 2 no-shows in a 60-day period, a consultation may be scheduled to reassess scheduling and commitment.

Make-Up Sessions

• Make-up sessions are not guaranteed but may be offered based on availability within the same month.
• Missed sessions do not roll over into the next month.

Consistency & Progress

Your commitment to attending scheduled sessions is essential to your results. Regular attendance allows us to personalize your progress, support your goals, and maintain your reserved spot in a small group setting.

Yoga Studio

Class Cancellations

• You must cancel at least 6 hours before the scheduled start time to avoid being charged for the session.
• Cancellations made less than 6 hours in advance will be considered a late cancellation, and the class will be deducted from your pass or charged accordingly.
• If you have an unlimited yoga package, repeated late cancellations may result in a temporary booking suspension.

No-Shows

• Clients who reserve a class but do not attend or cancel will be marked as a no-show.
• After 2 no-shows within a 30-day period, you may lose advance booking privileges for one week.

Waitlist

• If a class is full, you may join the waitlist. If a spot opens, you’ll be notified via the member portal or app.
• Please only join the waitlist if you’re available to attend on short notice.